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General Terms & Conditions


These terms and conditions govern your use of this Dunes Middle East (DM) website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our DM's use of cookies in accordance with the terms of DM's privacy policy/cookies policy stated below.

License to use website
Unless otherwise stated, DM and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website; or
redistribute material from this website except for content specifically and expressly made available for redistribution.

Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without DM's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without DM's express written consent.

Restricted access
DM reserves the right to restrict access to areas of this website, or indeed this entire website, at DM's discretion.

User content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to DM a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to DM the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or DM or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.

DM reserves the right to edit or remove any material submitted to this website, or stored on DM's servers, or hosted or published upon this website.

Notwithstanding DM's rights under these terms and conditions in relation to user content, DM does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties or guarantees
This website is provided “as is” without any representations or warranties, express or implied. DM makes no representations or warranties/gurantees in relation to this website and DM services or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, DM does not warrant that:

this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes or is meant to constitute, advice of any kind.

VSAT connectivity/coverage

All Vsat services, voice/data satellite connections are provided by Space Communications Technologies LLC (SCT) (Omansat). DM is not liable for any connectivity issues or delays or non-coverage from main connections provided by SCT servers/satellites. DM is not liable if SCT servers/connections are down/unreachable/delayed/disconnected.


Limitations of liability
DM will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if DM has been expressly advised of the potential loss.

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit DM's liability in respect of any:

death or personal injury caused by DM's negligence;
fraud or fraudulent misrepresentation on the part of DM; or
matter which it would be illegal or unlawful for DM to exclude or limit, or to attempt or purport to exclude or limit, its liability.

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Other parties
You accept that, as a limited liability entity, DM has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against DM's officers or employees in respect of any losses you suffer in connection with the website or services offered by our affiliates, partners and associates.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect DM's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as DM.

Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

You hereby indemnify DM and undertake to keep DM indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by DM to a third party in settlement of a claim or dispute on the advice of DM's legal advisers) incurred or suffered by DM arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions
Without prejudice to DM's other rights under these terms and conditions, if you breach these terms and conditions in any way, DM may take such action as DM deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

DM may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.

DM may transfer, sub-contract or otherwise deal with DM's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement
These terms and conditions constitute the entire agreement between you and DM in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with Omani law and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the Sultanate of Oman.

DM's Commercial registration number is 1079837.

DM's details
The full name of DM is Dunes Middle East Trading & Contracting.

DM is registered in Muscat, Sultanate of Oman with the above mentioned registration number.

DM's registered address is PO Box 182, PC 116, South Al Mawaleh, Seeb, Muscat, Oman.

You can contact DM by email to

Privacy Policy

Dunes Middle East (DM) is committed to protecting your privacy. This privacy statement explains data collection and use practices through this website. DM is the controller and responsible for your data and this website. This policy is issued by DM on behalf of it and its subsidiary entities.


We take your privacy seriously and will only use your information to administer your account and provide the information and services you have requested from us.  We will be the controller of your personal data provided to us in accordance with the following privacy policy.


We may ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about DM services. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, mobile number, work or home address, web address, information about your job function & information about your company. The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet, the date and time you access the site, the pages that you access while at the site, and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site. We may also collect information about your hardware and software in order to provide a requested service.


We may use cookies on this site and other tracking technologies.  A cookie is a small text file that is placed on your hard disk by a Web page server and cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content and eases site navigation. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit. We may also analyze information that does not contain personal information for trends and statistics or to provide services to you.


The personal information collected will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.  This may include transfer of your personal information to DM's subsidiaries and third-party service providers to help us deliver, install and service products, information, and services. We may also use personal information to provide you with more effective customer service (including critical updates and notifications about the solutions or service that you are using), to improve the site and any related products or services, to make the site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the site to your particular preference or interests.  Additionally, with your permission, we may send information to you about other DM services. We do not intend to transfer personal information without your consent to third parties who are not bound to act on our behalf. However, we may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the law or comply with legal process, (b) protect and defend our rights or property, or (c) act in urgent circumstances to protect the personal safety of employees or agents, users of our products or services, or members of the public. Personal information collected on the site may be stored and processed in the Sultanate or any other country in which DM or its affiliates, subsidiaries or agents maintain facilities, and by using the site, you consent to any such transfer of information outside of your country.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.


If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.


Security measures are in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. Your personal data is limited to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.


You will be notified of any suspected personal data breach consistent with applicable law.


The site may contain links to other sites that are not operated by us. Neither DM nor its affiliates are responsible for the content or privacy policies of those sites and our online privacy policy does not apply to them. Such sites may collect information from you, either through cookies or otherwise. Neither DM nor its affiliates are responsible for the content or privacy policies of any site that links to our site.


Any questions or concerns with this policy or its effects, as well as updating personal information, can be directed to:


Dunes Middle East

PO Box 182, PC 116

South Al Mawaleh, Seeb,

Muscat, Oman.



DM reserves the right to alter this privacy policy. If this privacy policy is altered, changes will be posted on this page so that users are always aware of what information DM collects, how that information is used and under what circumstances it is disclosed. We encourage you to periodically review this privacy policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this policy and any updates.


This policy version was last updated March 2023.

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